Payments made via APCOA Connect and APCOA ScanPay 
You can request a refund for your unused parking payment or overpayment via one of the two methods below. All refund requests are reviewed on a case by case basis to determine if a refund is due.

Online Form: To submit your refund request please complete our online form here.

Email: Please send your refund request to CSC.Refunds@apcoa.com. 

IMPORTANT: Where possible, please include a copy of your transaction receipt with your refund request to enable Park & Control to review your request as soon as possible.

If you do not have access to your receipt, please provide the first 6 and last 4 digits of the credit/debit card used to make the payment, in the following format ‘123456***1234’.  This will allow us to locate your payment quicker.

If you made payment using Apple Pay, Samsung Pay or Google Pay please provide the last 4 digits of your Virtual Card. This can be found by going into your "Wallet" and selecting the virtual card you used.